This Privacy Policy explains how Borderless Recruitment ("we", "us", "our") collects, uses, stores and protects personal information you provide when you use our website borderlessrecruitment.com, submit our application form, or engage with our services. We're committed to protecting your privacy and handling your data transparently in line with UK data protection law.
1. Who we are
Borderless Recruitment is a UK-registered recruitment business providing overseas SDR placement services to UK businesses.
Borderless Recruitment is the "Data Controller" for all personal data collected through this website under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What personal information we collect
We collect the following categories of personal information when you interact with us:
Information you provide directly
- Full name (first and last)
- Business name
- Company website
- Email address
- Phone number
- Your role in the business
- Monthly turnover bracket
- Industry sector
- Current sales team setup
- Hiring timeline preferences
- Any additional information you share via the form or during a call
Information collected automatically
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent
- Referral source
- Date and time of visit
- Cookies and similar tracking technologies (see Cookies section below)
3. How we use your information
We use your personal information for the following purposes:
- To respond to your enquiry and book a consultation call
- To assess whether our services are a fit for your business
- To deliver our recruitment services if we begin working together
- To communicate with you about your application, engagement or ongoing service
- To send relevant marketing communications (only where you have provided consent)
- To improve our website, marketing and service delivery
- To comply with our legal and regulatory obligations
- To prevent fraud and protect our legitimate business interests
4. Legal basis for processing
Under UK GDPR, we rely on the following lawful bases to process your personal information:
- Consent where you have explicitly agreed (for example, ticking a marketing opt-in box)
- Contract where processing is necessary to enter into or perform a contract with you
- Legitimate interests where we have a genuine business interest that does not override your rights (for example, responding to a form submission, improving our service, fraud prevention)
- Legal obligation where we are required to process your data to comply with UK law
5. Who we share your information with
We never sell your personal information. We only share it with trusted third parties who help us operate the website, deliver our services and communicate with you. These include:
- GoHighLevel our CRM and form platform, which stores your application data securely
- Meta Platforms (Facebook and Instagram) we use the Meta Pixel on our website to measure advertising performance. Data shared with Meta is pseudonymised where possible
- Google we use Google Analytics to understand how visitors use our site
- Email and messaging providers used to deliver email, SMS and transactional communications
- Hosting and infrastructure providers used to host this website and keep it online
- Our internal team and placement candidates limited information is shared only with the SDR candidates we place with you, and only where relevant to the placement
- Professional advisers accountants, lawyers or auditors where we have a genuine need and legal basis
- Regulatory bodies and law enforcement only where we are legally required
Every third party we work with is required to protect your data, use it only for the agreed purpose, and comply with UK data protection law.
6. International data transfers
Some of the service providers listed above may process personal data outside the UK and EEA, including in the United States. Where they do, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses, adequacy decisions, or equivalent legal mechanisms) to protect your information.
7. How long we keep your data
We retain personal information only for as long as necessary for the purposes set out in this policy, or as required by law:
- Form submissions from prospects who do not become clients: up to 24 months from the last interaction, then deleted or anonymised
- Client data: for the duration of our engagement plus 6 years after the end of the engagement to comply with UK tax and commercial law
- Marketing lists: until you withdraw your consent or ask to be removed
- Website analytics: typically up to 26 months, anonymised
8. Your rights under UK GDPR
You have the following rights regarding your personal data:
- Right of access request a copy of the personal data we hold about you
- Right to rectification ask us to correct any inaccurate or incomplete information
- Right to erasure ask us to delete your personal data (subject to our legal retention obligations)
- Right to restrict processing ask us to limit how we use your data
- Right to data portability receive your data in a structured, commonly used format
- Right to object object to processing based on legitimate interests or direct marketing
- Right to withdraw consent where we rely on consent, you can withdraw it at any time
- Right to complain you can lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk
To exercise any of these rights, email [email protected] or [email protected]. We will respond within one month in line with UK GDPR requirements.
9. Cookies and tracking technologies
This website uses cookies and similar technologies to improve your experience, measure performance and deliver relevant advertising.
- Essential cookies required for the website to function (for example, session management). These cannot be switched off.
- Analytics cookies help us understand how visitors use the site (Google Analytics, GHL analytics)
- Marketing cookies used to measure advertising performance and retarget visitors (Meta Pixel, Google Ads)
You can manage or disable cookies at any time in your browser settings. Disabling certain cookies may affect how the website works.
10. Meta Pixel and targeted advertising
We use the Meta Pixel (Facebook Pixel) on this website to measure the performance of our Meta advertising campaigns and to show relevant ads to people who have interacted with us. The Pixel collects information such as your IP address, browser data, the pages you visit on our site, and actions you take (such as submitting our form).
This information is sent to Meta Platforms Inc. and may be used to:
- Measure the effectiveness of our advertising
- Show you relevant advertising on Facebook, Instagram and other Meta platforms
- Build lookalike audiences based on our existing customers and prospects
You can control how Meta uses your data via your Facebook Ad Preferences at facebook.com/adpreferences, or opt out of interest-based advertising through your device settings.
11. Data security
We take appropriate technical and organisational measures to protect your personal information, including encryption in transit, access controls, regular backups and vetted third-party processors. No system is completely secure, but we work to minimise risk.
12. Children's privacy
Our services are intended for business owners and professionals. We do not knowingly collect personal data from children under 18. If you believe we have collected data from a child, please contact us and we will delete it.
13. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it was most recently reviewed. Significant changes will be communicated where required by law.
14. How to contact us
For any questions about this Privacy Policy, or to exercise your data rights, contact us at:
15. Complaints
If you're not satisfied with how we've handled your data or responded to a request, you have the right to complain to the UK Information Commissioner's Office:
- Website: ico.org.uk
- Helpline: 0303 123 1113
These Terms & Conditions ("Terms") set out the basis on which Borderless Recruitment ("we", "us", "our") provides its SDR placement services to UK businesses ("you", "the Client"). By submitting our application form, booking a consultation call or entering into a placement agreement with us, you agree to these Terms.
1. About us
2. Our services
Borderless Recruitment sources, screens, interviews and places experienced overseas Sales Development Representatives ("SDRs") and appointment setters into UK businesses. Our standard service includes:
- Sourcing candidates from our vetted pool of overseas SDRs
- A first-stage quality control interview (only 1 in 9 candidates typically passes)
- Pre-screening on English fluency, accent, industry fit and cultural fit
- Presenting a shortlist of five or more pre-screened candidates to you for a final interview
- Handling pay structure conversations with the candidate
- Managing onboarding paperwork and first-week setup
The final hiring decision is always yours. We will not place any candidate without your explicit written approval.
3. Fees and payment
Our fee structure is made up of two parts:
- Placement fee: A one-off fee charged when you approve a candidate for hire. The placement fee covers our sourcing, screening, interviewing, pay structure work and onboarding. The exact amount will be confirmed in writing before you sign off on a hire.
- Monthly SDR salary: Starting from £399 per month, paid directly by you to the SDR via our recommended payment method. This is the SDR's base salary. Any commission or bonus you choose to pay the SDR is on top and agreed separately between you and the SDR, with our guidance.
Placement fees are invoiced at the point of hire and must be paid within 14 days unless otherwise agreed in writing. Unpaid invoices may accrue interest at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998.
4. The 90-Day Replacement Guarantee
We stand by the quality of our placements. If an SDR you hire through us is not the right fit within the first 90 days of their start date, we will replace them at no additional placement fee, subject to the following conditions:
- The guarantee applies for 90 days from the SDR's first working day
- Up to three (3) replacements are provided as a gesture of goodwill per original placement. Any further replacements beyond this are subject to a new placement fee or may be declined at our discretion
- The guarantee covers situations where the SDR underperforms against reasonable expectations, fails to attend shifts without valid reason, or departs for reasons within our control
- The guarantee does not apply where: the Client has materially changed the role or pay structure without our involvement; the Client has failed to provide reasonable training, management or tools; the Client is withholding agreed salary or commission; or where the SDR's departure is a direct result of actions by the Client or their representatives
- To activate the guarantee, you must notify us in writing at [email protected] or [email protected] within 7 days of identifying an issue and provide us with the opportunity to work through it before requesting a replacement
- The Client pre-approves every candidate via a final interview before placement, which is a condition of the guarantee
We want your hire to stick. The guarantee exists because we believe in our screening process, not as a licence for unlimited replacements. Our target is to get it right first time.
5. Your obligations
To get the best outcome from our service, we ask that you:
- Provide accurate and complete information about your business, the role and your requirements during onboarding
- Attend the onboarding call and final interviews with reasonable notice
- Provide the placed SDR with reasonable training, tools, systems and management
- Pay the SDR's agreed salary and commission on time
- Comply with all UK employment, tax and contractor laws that apply to your engagement with the SDR
- Respect the SDR's working hours, time zone and agreed schedule
- Notify us promptly if any issue arises with the placement
6. The SDR relationship
Borderless Recruitment is a recruitment service, not an employer of record or outsourcing provider. Once an SDR is placed with you:
- The SDR works directly for your business
- You are responsible for day-to-day management, training, performance reviews and compensation
- We do not employ the SDR, and we are not liable for any employment-related obligations, tax treatment or statutory benefits between you and the SDR
- You are responsible for ensuring that your engagement with the SDR complies with all applicable laws, including but not limited to IR35, international contractor regulations and tax treaties
We strongly recommend that you take independent legal and tax advice before finalising any engagement structure with an overseas SDR.
7. Cancellation and termination
The Client may end the engagement with a placed SDR at any time, in line with the terms you agree directly with the SDR. Placement fees paid to Borderless Recruitment are non-refundable once a placement has been accepted and the SDR has started, except as covered by the 90-Day Replacement Guarantee.
We reserve the right to decline future placements or end our engagement with any Client who breaches these Terms, behaves unprofessionally, or fails to pay invoices on time.
8. Confidentiality
Both parties agree to keep confidential any information shared during the engagement that is marked as confidential or that would reasonably be understood to be confidential. This includes candidate profiles, pricing, business plans and commercial terms. This obligation continues after the engagement ends.
9. Intellectual property
All content on borderlessrecruitment.com, including copy, design, logos, infographics, videos and branding, is the intellectual property of Borderless Recruitment. You may not copy, reproduce or redistribute any content without our written permission.
10. Limitation of liability
To the fullest extent permitted by UK law:
- We do not guarantee specific commercial outcomes from any placement (for example, revenue generated, meetings booked, or deals closed). Performance depends on many factors within your control, including management, product, market and pricing.
- Our total liability to you under or in connection with any placement shall not exceed the placement fee you paid to us for that specific placement
- We are not liable for any indirect, consequential or incidental loss, including loss of profits, loss of opportunity, loss of goodwill or loss of business
- Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded under UK law
11. Force majeure
Neither party is liable for failure or delay in performing its obligations where the failure or delay is caused by events beyond its reasonable control, including acts of God, war, civil unrest, cyber attacks, pandemics, government action, or disruption to internet, telecommunications or banking infrastructure.
12. Data protection
Our processing of your personal data is governed by our Privacy Policy, which forms part of these Terms. By agreeing to these Terms, you acknowledge and accept our Privacy Policy.
13. Changes to these Terms
We may update these Terms from time to time. The "Last updated" date at the top of this page shows when the Terms were most recently reviewed. Material changes will be communicated in writing to active Clients.
14. Governing law and jurisdiction
These Terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with these Terms is subject to the exclusive jurisdiction of the courts of England and Wales.
15. Entire agreement
These Terms, together with our Privacy Policy and any separate written placement agreement you sign with us, form the entire agreement between you and Borderless Recruitment. Any previous agreements, representations or understandings are superseded.
16. How to contact us
For any questions about these Terms, or to raise a concern, contact us at: